Session 1 - 11:30 am - 12:15 pm

  • Introduction to the day
  • How can you ESM & ITSM solution support the new norm? Maximising ESM functionality to deliver business continuity; presented by Barclay Rae
  • Expert Q&A

Session 2 - 13:00 pm - 14:00 pm

  • How to proactivity respond to a new way of working; introduced by Barclay Rae
  • How to extend service delivery beyond IT with one fully integrated, easy-to-use self-service portal; presented by Noel Hopkinson
  • How to maximise virtual bots, with Max on your Mobile; presented by Dean Clayton
  • Expert Q&A

Session 3 - 14:15 am - 15:15 pm

  • Maximize automation and codeless configuration – for agile service response; introduced by Barclay Rae
  • Discover how to execute changes quickly and successfully using predictive analytics; presented by Noel Hopkinson
  • Learn how to build your own ‘Apps’ in 15 minutes using SMAX studio; presented by Neville Ward
  • Expert Q&A