Session and Synopsis
9:15–9:20 GMT | 11:15–11:20 SAST
Welcome and Housekeeping
9:20–9:40 GMT | 11:20–11:40 SAST
9:40–10:20 GMT | 11:40–12:20 SAST
Kevin Leslie Global Sales Leader, ITOM, Micro Focus
Neville Ward ESM Presales Consultant, Micro Focus
Noel Hopkinson ESM Presales Consultant, Micro Focus
Introduction—Rethinking Resilience with ESM
More than a service desk strategy, ESM delivers the shock absorption and high-speed responses you need to pivot with ease when disruptive change happens. Learn how to execute ESM now—and strengthen resilience for the future.
Controlling Change Risk with CMS
With change analytics, you can regain full visibility of your IT assets and discover how they work together to deliver your services. Find out how built-in discovery and UCMDB deliver the insights you need to maintain smooth operations. Demo included.
10:20–10:50 GMT | 12:20–12:50 SAST
Coffee Break (UK) / Lunch (RSA)
(eVouchers will be supplied to all attendees at the start of the event for you to pre-order your lunch for delivery by Uber Eats*)
10:50–11:35 GMT | 12:50–13:35 SAST
11:35–12:35 GMT | 13:35–14:35 SAST
Jeremy Brown Senior Software Consultant, Micro Focus
Alvin Barnard Senior Presales Consultant, Micro Focus
Darius Smuts Senior Presales Consultant, Micro Focus
The Power of Robotic Process Automation (RPA)
Manual workflows and repetitive tasks devour everyone’s time. But they don’t need to. RPA robots perform human actions intuitively recognizing change and adapting accordingly. See how resilient robots can drive efficiencies beyond IT and across your business. Demo included.
Set Service Management Free
Service management teams are being squeezed from all directions, and what worked before now falls short. Micro Focus SMAX sets service management free. Discovery, automation, and AI are built in—not bolted on—to deliver the self-service autonomy everyone craves. See it in action.
12:35–13:05 GMT | 14:35–15:05 SAST
Coffee Break (RSA) / Lunch (UK)
(eVouchers will be supplied to all attendees at the start of the event for you to pre-order your lunch for delivery by Uber Eats)
13:05–13:25 GMT | 15:05–15:25 SAST
13:25–13:45 GMT | 15:25–15:45 SAST
13:45–14:15 GMT | 15:45–16:15 SAST
Charl Joubert Change & Configuration Manager, University of Pretoria
Conan de Faoite Director, ISS, Service Delivery & Customer Experience, FireEye
Mick Morey Senior Business Consultant, EOH
University of Pretoria—A Customer Story
FireEye—A Customer Story
EOH on ESM
IT teams everywhere are exhausted from searching for info, repeatedly resolving the same issues, and rewriting code for new services. But EOH customers are different. With Micro Focus ESM solutions, their teams are free to work the way that they work best. Get the details.
14:15–14:30 GMT | 16:15–16:30 SAST
Q & A and Closing Remarks
(Plus the opportunity to network with your peers)
*Please note, this event is for a UK and South African audience - we are unable to distribute lunch vouchers to other countries.